At First Class Carriage, we are committed to protecting your privacy and handling your data transparently in line with the UK Data Protection Act (DPA) and General Data Protection Regulation (GDPR).

Information We Collect

We only collect personal information necessary to deliver our services, including:

Your name and company details

Contact information (email address and phone number)

Records of communications when you contact us

Website usage data and IP addresses collected via cookies

How We Use Your Information

Your data is used strictly by authorised personnel to process bookings, handle inquiries, and improve our services. We will only send marketing updates if you have explicitly opted in. We never sell or share your data with third parties for marketing purposes.

Storage & Security

Our site is protected by SSL encryption and hosted securely by SiteGround. While we use strict procedures to prevent unauthorised access, email and web transmissions carry inherent risks. In the unlikely event of a data breach involving personal information, we will notify the relevant authorities within 72 hours.

Third-Party Services & Analytics

We use Google Analytics to understand website traffic. This service uses cookies to collect anonymous usage data (such as browser type and location). You can opt out of tracking by disabling cookies in your browser settings.
Your Rights

You have full control over your data. You can request access to the information we hold about you or ask us to delete it at any time.
Contact Us

If you have any questions regarding your data or wish to update your preferences, please contact our Data Protection Officer at: enquiry@firstclasscarriage.com