These Terms & Conditions govern the provision of chauffeur services by First Class Carriage (“the Company”). By making a booking, you agree to these terms.

Bookings & Waiting Time

Service Contract: The booking contract is strictly between the customer and First Class Carriage.

Airport Transfers: Includes 60 minutes of complimentary waiting time from the actual flight landing time. Additional waiting time is charged in 15-minute increments.

Non-Airport Transfers: Includes a 15-minute grace period before standard waiting charges apply.

Travel Charges: Charges begin and end from our standard central dispatch point; extra transit time to or from remote pickup locations may apply.

Cancellation Policy

Airport & Short Transfers: Cancellations within 6 hours of pickup incur a fee equal to 2 hours at the standard hourly rate plus VAT.

Non-Airport Transfers: Cancellations made within 12 hours are fully chargeable; cancellations made between 12–24 hours incur a 50% charge.

Full-Day Hire (8+ Hours): Cancellations made within 24 hours are fully chargeable.

Specialist Vehicles (Rolls-Royce & Range Rover): Require 48 hours’ notice. Cancellations made within 48 hours incur a minimum 4-hour full charge.

Rates, Payments & Surcharges

Rates: All quotes exclude VAT unless stated otherwise.

Payment Terms: We accept major credit cards (Visa, Mastercard, Amex) and secure links. Account holders must settle invoices within 30 days of issue.

Extras: Parking fees and toll charges will be billed at cost.

Holiday Surcharges:

100% surcharge applies on Christmas Day and between 17:00 – 06:00 on New Year’s Eve.

50% surcharge applies between 17:00 – 00:00 on Christmas Eve, Boxing Day, and New Year’s Day.

Passenger Conduct & Responsibilities

Vehicle Damage & Cleaning: Customers are liable for any damage or excessive mess caused to the vehicle. Smoking is strictly prohibited; deep-cleaning charges apply for violations.

Passenger Refusal: We reserve the right to refuse transport to anyone under the influence of drugs or alcohol or displaying abusive behaviour towards chauffeurs.

Luggage: Passengers must book a vehicle size appropriate for their luggage. If luggage exceeds vehicle capacity and a second vehicle is required, additional charges will apply.

Liability, Vehicle Changes & Governing Law

Substitutions: We reserve the right to upgrade or substitute vehicles and chauffeurs when necessary to maintain service.

Unforeseeable Circumstances: First Class Carriage is not liable for delays caused by extreme weather, severe traffic disruptions, strikes, or road accidents.

Property & Insurance: Vehicles are fully insured for third-party liabilities. Passengers are responsible for their personal belongings and high-value cargo.

Governing Law: These terms are governed by the laws of England and Wales.

For any queries regarding these terms, please contact: info@firstclasscarriage.co.uk